Privacy Policy

1. Introduction

MotionCraft ("MotionCraft," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect information when you access or use motioncraft.art and our related AI video generation services (collectively, the "Service").

2. Information We Collect and Process

Depending on how you use the Service, we may process:

• Account information: such as your name, email address, profile image, login method, session information, and account preferences.
• Generation-related information: such as text prompts, uploaded images or other source files, model and generation settings, generated outputs, task status, history, and project data.
• Subscription and billing information: such as plan details, credit balances and usage, order identifiers, payment status, and subscription status.
• Support and communication information: such as questions, refund requests, issue reports, and attachments you send to us.
• Technical, analytics, and security information: such as device and browser information, IP address, access times, page and feature usage, logs, error reports, and anti-abuse signals.
• Cookies and similar technologies: used for authentication, session management, security, language preferences, analytics, and product functionality.

3. How We Use Information

We use processed information to:

• Provide video generation, task history, account, credit, and subscription features.
• Authenticate users, manage sessions, and support account access and recovery.
• Process orders, subscriptions, credits, refund requests, and customer support requests.
• Maintain service quality, debug issues, improve performance, and develop product features.
• Monitor security and detect or prevent fraud, abuse, and policy violations.
• Analyze product usage and improve the user experience.
• Meet legal, tax, accounting, and regulatory obligations.

4. How Data Is Shared

We do not sell your personal information. To operate the Service, we may share relevant information, only as reasonably necessary, with providers of:

• Authentication, account, and email services.
• Payment, subscription, billing, and customer portal services.
• AI models and generation services that process your prompts, uploaded source material, generation settings, and requested outputs.
• Cloud storage, content delivery, infrastructure hosting, and security services.
• Analytics, error monitoring, fraud prevention, and abuse prevention services.

We may also disclose information when required by law or valid legal process, to protect users or the public, to enforce our rights, or in connection with a merger, acquisition, or asset transfer. Some providers may process data outside your country or region. Where required by applicable law, we use appropriate data protection safeguards for those transfers.

5. Data Retention

We retain information based on what is needed to provide account and history features, complete generation tasks, administer subscriptions and billing, provide support, protect the Service, and meet legal obligations. Prompts, uploaded source material, generated outputs, and history may remain associated with your account so you can access those features. Certain billing, transaction, security, and dispute records may be retained after account data is deleted where required for tax, accounting, fraud prevention, dispute resolution, or other legal purposes.

6. Security Measures

We use reasonable technical and organizational measures designed to protect information against unauthorized access, use, alteration, disclosure, or destruction. The Service transmits data over encrypted connections, and access to systems and third-party services is restricted. However, no internet transmission or electronic storage method is completely secure.

7. Children's Privacy

The Service is not intended for children under 13 or for anyone below the minimum age of digital consent in their jurisdiction. We do not knowingly collect personal information from such children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. If a change materially affects your rights or how we process information, we will provide notice through the Service, by email, or by another appropriate method where required by law.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access or receive a copy of personal information associated with your account.
• Correct inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request restriction of or object to certain processing activities.
• Request export of certain account-related information.
• Withdraw consent or lodge a complaint with a competent data protection authority.

These rights may be subject to legal exceptions and identity verification. We may need to retain certain information for security, fraud prevention, tax, accounting, dispute resolution, or other compliance purposes.

10. Contact Information

If you have questions or requests concerning this Privacy Policy or your personal information, contact us at privacy@motioncraft.art.

11. Legal Basis

Where applicable law requires a legal basis, we process personal information as necessary to perform our contract with you, comply with legal obligations, act with your consent, and pursue our legitimate interests in operating, securing, and improving the Service. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.